Orders / Delivery
Shipping, returns and refunds
Because many Verphos objects and repairs are made or adjusted individually, the written order or quotation is the primary source for timing and return eligibility.
Last updated: 30 July 2026
Lead times and dispatch
Estimated production or service timing is shown on the product page or quotation. Dispatch begins after payment and any required design, repair or address approval.
Tracking is provided when available. Carrier, customs, weather and remote-area delays can occur after dispatch.
Addresses, duties and failed delivery
Check the recipient name, telephone number and full delivery address before approval. Costs caused by an incorrect address or uncollected parcel may be charged where permitted.
International recipients are responsible for import duties, taxes and clearance requirements unless the order states otherwise.
Transit damage or missing items
Contact hello@verphos.com promptly after delivery with the order number, packaging photographs and clear images of the issue. Keep all packaging while the carrier review is open.
Changes, cancellations and returns
Contact us as soon as possible if an order needs to change. Once custom materials are committed or work has begun, cancellation or change-of-mind return may not be available.
Standard items may be returnable when agreed in advance and returned unused with their supplied parts and packaging. This does not limit rights for goods that are faulty, damaged, misdescribed or otherwise protected by mandatory law.
Refunds
Approved refunds are normally sent to the original payment method. Processing time after approval depends on the payment provider and financial institution.
Return shipping, insurance and customs arrangements are confirmed case by case before an item is sent back.